Switch operator without interruption or double billing.

Cancelling cleanly — your options

• In-store (ideal without EasySwitch): go to a sales point of your current operator, cancel in person, return all the equipment (modem/box, decoder, remote, cables, Wi-Fi repeaters) and ask for written proof that everything is cancelled and the equipment returned.
• By phone: call the cancellation service, ask for a case number, a written confirmation by e-mail and a return label for the equipment.
• Via the online customer area, if your operator allows it — then keep the confirmation.
• By post: send your cancellation letter (the one we write for you), only after activation of your new services.

Precautions not to forget

• Only cancel / send the letter after activation of the new service — otherwise interruption and loss of your number.
• Return the equipment on time (often 15 to 30 days) and keep the proof : shop receipt or photo of the parcel before sending — this avoids « equipment not returned » charges.
• Even with EasySwitch, get confirmation that everything is properly cancelled when you return the equipment.
• Always ask for written confirmation of the cancellation, with the effective date.
• Check your last invoice (calculated pro rata). Since 2022, cancelling a telecom subscription is free at any time, even during the first year.