The term “user” means any natural or legal person who visits this website. The term “service” means the intermediation service (telecom brokerage) operated by Speed.be, enabling any internet user, for a given electronic communications product or service, to obtain a comparison of operators' offers and prices and to subscribe to them through Speed.be — as well as the information, guides, advice and comparison engines available on the website. The publisher of the service is identified in the legal notice (Christophe Petiau — Speed.be, CBE BE 0717.489.006).
Use of the website is governed by these general terms and conditions. Every user acknowledges having read and accepted them. Speed.be reserves the right to amend them at any time; the applicable version is the one published on this page on the day of use.
Use of the service is 100% free for the user. Speed.be charges neither its members nor its users: comparative telecom consultancy, by phone, online or by e-mail, is free for every visitor.
Speed.be is an independent commercial intermediary and, in its capacity as an authorised agent of several Belgian telecom operators, has the right to market the telecom subscriptions listed on its website. As an independent comparison tool, Speed.be pursues the transparency objective set out in the European Electronic Communications Code (Directive (EU) 2018/1972, in particular its Articles 103 — transparency and comparison of offers — and 106 — switching provider), transposed into Belgian law by the Act of 13 June 2005 on electronic communications, as amended by the Act of 21 December 2021. Speed.be is financed neither by the Belgian State nor by European subsidies: only the remuneration paid by the operators upon subscriptions concluded through it enables the service to remain free for the consumer.
During a comparative consultation, Speed.be reserves, with the customer's agreement, the earliest possible installation date with the recommended operator(s). Speed.be handles the entry of orders and assists with the transfer between operators, including number portability operations, and uses all its means to spare the customer double billing between the former and the new operator, in particular via the “Easy Switch” procedure (Royal Decree of 6 September 2016 on migration between providers). If the customer provides their Easy Switch identifier, the transfer between the operator being left and the new operator takes place without the customer having to draft a termination letter, with no risk of double billing or service interruption.
In the absence of an Easy Switch identifier, Speed.be does everything possible to spare the customer any interruption of service and undertakes, at the request of the customer who subscribed through it, to prepare any termination letters for services that are still active. Termination itself does not fall within Speed.be's remit: its contractual commitments with the operators do not authorise it to terminate on the customer's behalf.
Speed.be undertakes to check the accuracy of the first telecom invoice of the customer who subscribed through it, in order to verify that the product billed corresponds to the product recommended and ordered.
For any distance order of an offer from a partner operator, the consumer has, in accordance with Articles VI.47 et seq. of the Code of Economic Law, a right of withdrawal of 14 calendar days, without penalty and without giving any reason, running from the day after the conclusion of the service contract. In accordance with Article VI.53 of the same Code, this right can no longer be exercised for service contracts whose performance has begun, with the consumer's prior express agreement, before the end of the withdrawal period. Notice of withdrawal must be sent to the telecom operator concerned as well as to Speed.be.
The electronic communications contract is concluded between the end customer and the operator. In accordance with the principle of privity of contract (Article 5.103 of the Civil Code), it produces effects only between those parties; Speed.be cannot be held liable within the framework of the contractual relationship between the customer and the operator.
The Speed.be website is a telecom buying guide. The information, advice and comparisons it contains may include inaccuracies, omissions or outdated information; Speed.be uses all reasonable means to ensure their accuracy and updating, without any guarantee of result. The information does not engage Speed.be's liability as to the actual quality of the operators' products and services, nor as to the content of third-party websites to which the site links.
The speed and volume characteristics of internet access fall under the exclusive responsibility of the operators, which generally commit to an obligation of means (“best effort”) and not of result. Speed.be advises the customer on the potential technical capabilities of a connection depending on their home address, but cannot be held liable if the speeds announced by the operators are not achieved after delivery. On request, Speed.be can provide the customer with screenshots of the theoretical technical situation of the networks deployed in their street.
Speed.be does not manage installation appointments: the operator always contacts the customer directly. Speed.be's customer service extends from subscription until the service is activated at the home; after-sales service for the products and services is the operator's responsibility.
Speed.be processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Act of 30 July 2018. The user has the rights of access, rectification, erasure, restriction, objection and portability, as well as the right to withdraw consent at any time and to lodge a complaint with the Data Protection Authority. The full arrangements (purposes, legal bases, retention periods, telephone recordings, register of call-back requests, cookies) are set out in our privacy policy. Speed.be undertakes never to sell or disclose its users' contact details to unauthorised third parties.
All elements of the website (structure, texts, graphics, logos, layout) are protected by copyright (Book XI of the Code of Economic Law) and remain the property of Speed.be or its rightholders. Any reproduction, modification or distribution without prior express agreement is prohibited. The Speed.be trademark and domain name are protected by trademark law (Benelux Convention on Intellectual Property; Regulation (EU) 2017/1001 for the EU trademark); the abusive registration of domain names is sanctioned by Articles XII.22 and XII.23 of the Code of Economic Law.
In the event of a dispute relating to an electronic communications service, the customer may contact the Telecommunications Ombudsman Service free of charge (www.mediateurtelecom.be). For a dispute relating to Speed.be's services, the consumer may refer the matter to the Consumer Mediation Service in accordance with Book XVI of the Code of Economic Law.
Failing an amicable settlement, any dispute between Speed.be and a user falls under the jurisdiction of the courts of the judicial district of Antwerp (including the Enterprise Court for disputes between undertakings), without prejudice to the mandatory rules determining territorial jurisdiction with regard to consumers. Belgian law applies.
Last updated: 7 July 2026.
